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stopped getting annotations in my space

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3 comments

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    Miguel Estrada

    acknowledging this.... have sent out a couple of inquiries.... will get back to you.

  • Avatar
    Miguel Estrada (Edited )

    Hi Bella,

    Just verified with a test app and the annotations for sentiment are actually being sent out as usual.  Perhaps your app was offline and it is getting throttled?  Try disabling/enabling the webhook.

    Pasting the below info from the doc here: https://developer.watsonwork.ibm.com/docs/apps/prepare-your-app-to-run

     

    Webhook Retry Logic

    Failed callback requests will trigger a retry logic that is in place to ensure that notifications will be sent in case of temporary network outages, remote server issues, etc. Retries are made at time intervals of every 30s during the first 2 hours and then at 3h, 6h, 12h, 24h, 36h, 72h after the first failed notification. This retry is tied to the space for the event in question. The scheduled retry per webhook callback gets automatically reset by deleting a webhook callback. And it can be explicitly reset by enabling a webhook again or simply by updating a webhook.

  • Avatar
    Bella Yakoby

    Hi Miguel,

    Thank you for the useful information and quick reply!

    I can see as well that the service is back :) if anything changes will update here.

     

     

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