I'd like an app to be able to send a message directly to a user in a space, without requiring the Action Fulfillment dialog. See this question: https://help.workspace.ibm.com/hc/en-us/community/posts/115007584507-Question-about-targeted-messages.
Extending this use case, consider this:
- User is in a space dealing with an incident. User types in this message: "we should update the status of the incident".
- An app responds in the chat with a targeted message only seen by that user: "Would you like to move the status to the next stage?" with YES and NO buttons.
- User clicks the YES button. The app acts, and then responds with another targeted message which confirms the change.
It seems we have something close to this when a Conversation annotates a message; this is another approach to accomplishing the same goal.
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