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General Discussion

What is the design intent?

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2 comments

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    Ami Dewar

    Thanks Brett, 

    First of all,  I appreciate your candor and feedback.   I'll do my best to answer your questions, but also welcome a private conversation - feel free to message me any time at watsonwork.me/adewar@us.ibm.com.  

    No, our goal is not to create a Slack me-too.  Yes, when we first looked at what it took to support users in their everyday work with others - we arrived at many of the same conclusions as Slack - conversations (or communication which can taken many forms) are core to collaboration, being able to seamlessly work with your every day tools is critical,  having one place for everything that you are sharing and working on is important and so on - down to some of the details that users love about Slack - reactions, replies, and so on.  We have many customers that are simply looking for a collaboration solution that meets those basic needs and we are happy to provide those capabilities - either on their own or even embedded in other tools.  However, we aren't defining our strategy based on what Slack is or isn't doing.   That being said, we opened up Watson Workspace to the masses as soon as we had something that performed basic group messaging and have continued to be open ever since - we wanted to be transparent about where we were and get feedback from the get-go - but we are also very realistic - which is why you haven't seen a ton of marketing fanfare yet either. 

    Our vision for Watson Workspace is most certainly not to just build a messaging tool.  From the beginning, we've instrumented Watson Workspace with artificial intelligence, it's learning from what you do, and able to provide capabilities that will truly enable teamwork and drive to outcomes.  Right now, you can experience Moments - the ability to summarize conversations (because we know that information overload is a problem no one has really solved for yet), we also have the ability for anyone to develop apps that will understand natural language, recognize actionable strings and tie those to actions that a user can perform in line (a great way to tie together Confluence and Workspace).  Now, based on end user feedback, we looking at what it means to personalize and prioritize all your activity - we recognize that when work moves fast,  we know you don't just want a summary of everything, but rather to know where to focus first and what to do next - and we can do this with artificial intelligence. 

    Finally, and most importantly, we are really focused on facilitating workflow - whether that's incident management (Check out IBM Supply Chain Insights that just launched on Watson Workspace), relationship management or just coordinating logistics.  There are workflows associated with this work - workflow that ties together people, communication, tools, processes, information, expertise - combine with that the ability to understand language, intent, relationships +++ and you have a powerful combination.  Much more on this soon.    

    Net - For us its about how we can apply the power of Watson to what you are doing, to equip you with the expertise you need, the information you want and the right structure to facilitate work.  Its by no means an overnight process, but we are excited about what's to come - so we do hope you keep using Watson Workspace, continue to give us feedback and stay tuned for some really cool things that we believe will revolutionize this space. 

     

  • Avatar
    Ami Dewar

    PS, I'm going to move this to our general discussion forum so others seeking similar information can find it!  

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