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General Discussion

Authentication Loop Error

Comments

8 comments

  • Avatar
    Ami Dewar

    I've never seen this before. At one point in the process are you seeing this - after you attempt to download from the app store?  

  • Avatar
    PAUL UNDERHAY

    Hi Ami

    I know (as you do) that there have been a LOT of Authentication loop errors around the Toscana Beta

    What I think (I might be wrong) has happened is the following:
    - I was unable to delete the original Beta app properly, prior to installing the new Workspace app
    - this Authentication loop is some kind of legacy of that: somewhere, my iOS devices are still referring back to that beta installation

    - it is absolutely interfering with my interaction with other Apps: I just deleted the Workspace app and tried to reinstall, but it's 'hanging' (and the Authentication error is popping up again)

    Absolutely infuriating - and completely getting in the way of my enjoyment of and use of the Workspace app

    HELP! : ))

  • Avatar
    Marlon Machado (Edited )

    Try rebooting the phone and then uninstalling the old app. That worked for me.

  • Avatar
    Ami Dewar

    That's what I was going to ask.  Are you downloading the app from the app store or still trying to get it from the old url?  

  • Avatar
    PAUL UNDERHAY

    @Marlon - yes I might need to do a 'hard' reset of the phone?

    @Ami - trying to download from the app store: but the old beta is getting in the way (as I've not been able to completely remove it, for some reason)

  • Avatar
    Marlon Machado

    Maybe not a hard reset but a hard reboot: shut it down, let it sit for a minute and then start it manually from scratch. That's what I did.

  • Avatar
    David Brooks (Edited )

    If you are having trouble from the beta installed app prior to the version in the app store, you can perform the following steps:

     

    1.  Go into airplane mode.
    2.  Hard-restart the device (hold home + sleep for ~30 seconds).
    3.  When the device starts back up, the device should still be in airplane mode.  If not, go into airplane mode immediately.
    4.  Delete the app.

     

  • Avatar
    Ami Dewar

    Our latest apps are in the Apple App Store or Google Play Store. 

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