Make the "Type something" box more prominent

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Steven Vaughan

October 04, 2017 08:08

Hi,

Have had reports from users that they didn't know what to do once logged in and in a Space. It turned out that they didn't spot the "Type something" box using either the PC client or web browser. It's fine on Android (not sure about iOS) but is definitely missable to the uninitiated.

Thanks, Steven

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  Ami Dewar October 09, 2017 17:58

  Thanks Steven - did they give you any ideas for how we could make that more prominent/obvious to new users? 

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  Steven Vaughan October 10, 2017 08:35

  Hi Ami,

  The users I spoke to just didn't see it (using a browser). It just wasn't obvious to them. Once you know when it is, it's fine obviously but for a new user that's never seem WWS before, some didn't spot it.

  If there is a way to detect that it's a first login, make it more obvious perhaps. What about a simple "how to" guide that pops up upon first login? It's very easy to use, but some users will be adverse to change/new things and will be resistant so the easier you guys make it, the easier it will be to get these "painful" users on board.

  Thanks, Steven

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  Ami Dewar October 10, 2017 10:27

  We are definitely working on a first use experience with a guided tour, some inline nudges - I was just curious if there was anything in particular that would have made this more obvious - appreciate the response.  

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