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Ideas

Hastags for organization

Not planned

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8 comments

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    Ami Dewar

    We've had lots of conversations about hashtags and their usefulness.  Based on some of the other ideas we have plans for pinning, marking as "action" or saving, as well as seeing moments across topics - so the question is - do these things fulfill the need for hashtags or is there other utility?

    Other open questions include:

    - Are users likely to use hashtags in just normal conversation (same as they do in an activity stream like twitter or Connections) or is it more likely they would want to retroactively "tag" content?

    Welcome any additional thoughts on the idea.  

     

  • Avatar
    Arnd Layer
    • I think it is a good assumption that users will use inline hashtags - they already do despite missing support. We are well trained in using hashtags.
    • tagging retroactively - that is not either / or. Why not do both
    • Hashtags can be a strong signal for cognitive apps (the user explicitly tells the system "use this keyword")  - that should be enough reason for implementing. Inline hashtags should be directly transferred into annotations.
    • type-ahead for inline hashtags
    • consider a special class of organizational hashtags (or categories) that are predefined by the organization via an ontology.
    • consider building a cognitive hashtag recommendation service that can also be consumed from other solutions like Connections

    Is there a reason I don't know for looking critically at hashtags? I'm still wondering why there are no hashtags in Verse (The NSF still has the field for it - you just would have had to create the UI for it).

  • Avatar
    Ami Dewar (Edited )

    In a conversational UI ( as opposed to an activity stream like twitter, Connections home) we aren't as convinced of the usage - your first bullet.  In practice, in WW, we haven't seen them used, no have we seen them in competitive offerings.   We look critically at everything we do in order to keep the UI simple and purposeful - so certainly not limited to just hashtags, I would say they are still on the list, just not as high a priority as other things.  

    I think there is also some valid discussion around hashtags vs. tags.  MIght not be the right distinction but the question was around add hashtags as you speak, vs going back and tagging content after the fact.   

  • Avatar
    Arnd Layer

    I have seen #hashtags used in WW already. #hashtag is so widely used today that people use it also in eMails - just to use the visual indicator, meaning "categorize this under #hashtag". So the format is being used, even if there is no technology available that makes use of it.

    And I'm not quite sure whether users make the distinction between conversational vs. activity stream UI. I think the distinction is between online / synchronous and offline / asynchronous. Ans why should anything be asynchronous, if it can also be synchronous? 

    I don't make a real difference between hashtag and tag. Maybe that as it's inline, a hashtag is always created by the author, while tags can also be created by a reader. But to me that should not be a difference.

  • Avatar
    Doug Breaux

    Don't particularly care about the "hash" symbol, per se. But definitely finding myself wanting to tag items as I post them. And to tag what others have posted too. 

  • Avatar
    Ami Dewar

    And how would you use tags?  or what sort of tags would you use?  

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    Doug Breaux

    I just tagged today something, as #minutes. I could see myself tagging things like #decision #security #testing #performance #operations #troubleshooting, etc. Or maybe specific incident numbers, or specific application names (our team writes and supports dozens of them)

  • Avatar
    Ami Dewar

    Great - thank you, this helps!

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