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Ideas

Direct Messages - Contact list

Planned

Comments

13 comments

  • Avatar
    Jason

    Brian, that actually in something we are looking into and working on ways to take other contact lists and bring them into WW. We want to make this product as seamless as possible and something you enjoy using.

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    Brian Donovan

    thanks for the response Jason, ETA?  If we can combine ST and the persistent chat, there would no longer be a need to run 2 similar platforms.  We already have the technology to leverage.

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    Jason

    Unfortunately I don't have ETAs for that but I expect it to be when we start having paid offerings.

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    Ami Dewar

    I hear two requirements here - one, a way to easily pull in/migrate your sametime contact list  two - actually having a people/contact list in addition to your active direct messages list.  Is that correct?

     

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    Brian Donovan

    Correct, now that DM is avail, allow a user to move their ST or Link contacts into WW, and to be able to group your contacts (ex. I have my ST contacts grouped by IOT, NA, AP, MEA, EUR, etc...).  Be able to start a DM conversation and move that into a persistent chat would be a very logical step, and invite others from inside/outside the organization.

     

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    Arnd Layer

    Personally, I would like to go a bit further. As a user of a bunch of modern collaboration and communication tools, I'd like to have a personal contact sync tool that enables me to centrally synch and manage my contacts across apps. This tool should include:

    • an API that developers can use to buid connectors for individual apps
    • ootb-connectors for IBM apps: Notes, ST, Workspace, Connections, ...
    • ootb-connectors for phone address books
    • ootb-connectors for popular social media apps: twitter, facebook, ...
    • ootb-connectors for popular business networks: linkedIn, xing, ...
    • a user friendly way to configure your sync with sensible preferences for ootb-connectors, e.g.
      - backup only vs. 2-way ... many apps will only provide reading contact information
      - defining which source is the dominant source for each field
    • import / export
    • ...

    This has very little to do with Workspace, but it could be a winner.

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    Darren Cacy

    I think the notion of a "buddy list" (a la Sametime) is important. Some people work directly from their own groups and buddy lists, as opposed to the "most recent chats" format that we see in Workspace now.

    Will we see the ability to create our own buddy list, complete with groups?

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    Ami Dewar

    I don't think we've gone that far in our thinking yet Darren, the challenge we obviously have is sametime is generally not persistent so you rely on a static list of contacts to initiate your conversations each and every day   whereas Watson Workspace is persistent so the current list is a dynamic list based on recency.  The open question is whether that means you have two lists - contacts + messages, or one list with multiple ways to sort and organize the information (which you can imagine gets pretty messy pretty quickly).  But we are open to different ways to look at this understanding that organization/findability are key aspects of collaboration productivity.    

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    Darren Cacy

    For me, my most recent contact is not my most important one.  I prefer to organize my list of DM partners according to my own ranking, not based on when I last chatted with them. I know this is how we are used to chatting on our phones, but I think we are losing out on a great deal of productivity which comes with creating our own lists and groups, and we are not using our desktop real estate to its greatest potential.

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    ROBERT INGRAM

    There  will be a favorites feature very soon to help, allowing you mark those names that are most important contacts (and spaces) for you. For less frequent names I tend to use search typehead in both Sametime and Workspace to find people by name. Ideally I'd also like want to access to my company Profiles for deeper person search.

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    ADAM RAMSAY

    If this is truly going to the new collaboration front line then contact  lists is a must IMO. That list doesn't need to persist like much of the other information because its content is fairly static.
    Sametime's contact list does all you want it to, retaining contact details and allowing for the structure to be established by the user. This we should replicate on WW.

    As an integration/ adoption feature we should be able to pull in content from other buddy lists like Skype, Link, Google etc. Then when a new use comes on board they can pull in the contacts they work with and be productive immediately. More importantly they'd be able to invite their contacts easily spreading adoption wider.

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    PETER BJELLERUP

    I agree with Darren Cacy. In spite of my good intent to transfer entirely to WW, I find myself looking at my ST buddy lists to find people who happen to be online right now for quick Q&A. Therefore I'd like to suggest introducing a buddy list AND a toggle between "View as a list" (with unread messages indicated by names in bold) and "Recent interactions", current availability indicated as now by a green dot.

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    MATTIAS HERMANSSON

    Not having a buddy list in WW really limit the acceptance of replacing ST chat, pls review, develop and deploy!

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