All too often, you may find, there are multiple conversations happening concurrently in a single space and talk can get messy. Topics are a great way to have focused, back and forth discussions without it getting lost in the main space conversation. Topics are for those threads that are a bit more verbose than a quick reply, but still make sense to happen within a particular space.
A topic is a thread that could last several hours or several months, it can involve the entire team and other times just a subset of who is in your space. Its intended to be nearly as lightweight as a reply but with more persistence and topics are designed to be flexible enough to accommodate any number of scenarios.
Here's how topics work. Right now you can start a topic from the input field on web or desktop. Soon, you'll be able to create a topic from a message, as well, from any of our apps.
Creating a topic
To start a topic from the message input field:
- Click the topics icon in the message input field.
- Start conversing in your new topic.
- You'll need to send at least one message or name the topic to save it.
Note: You can't currently delete a topic, but that capability is coming soon. Stay tuned!
Naming (or renaming) a topic
By default, we'll assign a name to your topic using the first message, but we highly recommend that you give your topic a meaningful name.
- Click the name of the topic.
- Update the name of the topic directly inline.
- Click the checkmark to save the name.
Conversing in a topic
A topic is really no different than a space conversation. Everything you can do in a space is possible in a topic. You can edit and delete your messages, react to any message, upload files and paste images. Any files or images you share will be stored in the resources view, same as the space conversation.
All topics for a space are saved in the resources view. To access your topics simply click the resources icon. When there is new activity in a topic, there will be a badge on the resources view icon, just like when there is new activity in the spaces list. Unread topics will bold the number of messages. On iOS, unread topics will use the unread badge.
Note: You can also view and converse in topics from our mobile apps.
Following a topic
Anyone who is participating in the topic, meaning, either you created a topic or you contributed to the topic, is automatically subscribed to updates for that topic.
If you just want to keep up with a topic without actually participating, you can also follow a topic. Just go to any topic in the resources view, click the overflow menu and choose Notify me of updates.
You can also un-follow a topic the same way, just choose Don't notify me of updates from the overflow menu associated with the topic.
Any topic you are following will have a bell icon that's visible in resources view...
... and the topic object in the space conversation.
Keeping up with topics
The resources view is one way to keep up with activity in topics, but we know it can be a little arduous digging into every space to see new topic activity, so you can see new activity for all the topics you are following in the Activity view too.
All new activity in a topic will be “rolled-up” so you’ll only see the topic listed once with the most recent message and the total number of messages you’ve missed. If there has been more than one message and one of those messages is a mention, we'll pull that out as a separate alert as we know that's important to you. To navigate from the activity view to the topic, just click the message in the activity view.
You’ll also receive push notifications for topics. To keep things simple, whatever you’ve established as your notification settings either across your spaces or for a particular space will apply to your topics as well. For example, if your notifications are set to “all activity” you’ll get a push notifications for every message in every topic. Too much? Just set your notifications to “mentions” and you’ll only receive push notifications every time you are mentioned in a topic. Don’t worry, the activity view will still show you all activity for every topic you are following.