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Ideas

File uploads didn't work

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9 Kommentare

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    Jason

    Once you click on the ' + ' icon and the file loads and the icon is displayed hit 'Enter' and the file will populate itself to users for them to view. If you have clicked off the screen you may have to click back in the text field and then hit 'Enter' for it to upload.

     

  • Avatar
    Ami Dewar

    Do you have a screen shot of what you saw? It sounds like something went wrong during upload.

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    John HASLAM

    Jason has identified the problem. When I saw the file as an icon on the screen, it looked like it was complete. I would never have guessed I needed press Enter.

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    John HASLAM

    Looking again, I still think this icon looks like a sad face indicating that something is wrong!

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    Jason (Bearbeitet )

    John, the process is done this way to avoid accidentally sharing a file you do not want to share and I do agree the icon can be a bit misleading and something I will bring up to the team. Appreciate the feedback!! Also,once the upload creates the icon you still have the ability to cancel the upload so that you do not share it with others by hovering over the area where the icon of the uploaded file resides and clicking on 'cancel' or the 'X'

  • Avatar
    Ami Dewar

    Thanks for the feedback on the icon.  We definitely don't want you to see that as an unhappy face.  

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    John HASLAM

    @Jason - I see the logic - thanks for the additional information. I just didn't understand the UI.

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    John HASLAM

    @Ami for reference, this sometimes appears in Firefox, and is intended to communicate an error:

    Spot the similarity!

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    Ami Dewar

    Ah yes, good point.  We are looking at the file icon to see how we can separate it visually from this unhappy face  :(

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