IBM Cloud Services Agreement
IBM Cloud Service Description: Preview Cloud Services
BY ACCESSING, BROWSING, OR OTHERWISE USING THE IBM OFFERING, CLIENT AGREES TO THE TERMS OF THIS AGREEMENT. WENN SIE DIESE BEDINGUNGEN IM AUFTRAG DES KUNDEN AKZEPTIEREN, BESTÄTIGEN UND GEWÄHRLEISTEN SIE, DASS SIE BERECHTIGT SIND, DEN KUNDEN ZUR EINHALTUNG DIESER BEDINGUNGEN ZU VERPFLICHTEN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS, BROWSE, OR USE THE IBM OFFERING.
1. Cloud Service Description
Bei einem Vorschau-Cloud-Service handelt es sich um einen Cloud-Service, der von IBM derzeit entwickelt und getestet wird. Der Kunde ist berechtigt, den Vorschau-Cloud-Service während des angegebenen Probezeitraums zu verwenden zu dem Zweck, dessen Funktionalität zu bewerten und IBM oder dem beauftragten Service-Provider Feedback zu geben. IBM kann zusätzliche Angaben und Informationen im Hinblick auf den Zugriff des Kunden auf den und seine Nutzung des Vorschau-Cloud-Service bereitstellen.
2. Data Protection
Die Leistungsfähigkeit und das Funktionsspektrum eines Vorschau-Cloud-Service entsprechen möglicherweise nicht denen von allgemein verfügbaren von IBM vertriebenen Services und sind noch nicht abschließend geprüft. Dies gilt auch für Datenschutz und etwaige Sicherheitsfunktionen. Vorschau-Cloud-Service sind nicht für die Verwendung in einer Produktionsumgebung oder für die kommerzielle Verwendung vorgesehen. Eine solche Nutzung durch den Kunden erfolgt auf dessen eigenes Risiko. IBM garantiert nicht, dass ein Vorschau-Cloud-Service oder ähnliche Services zur Verfügung gestellt werden oder dass bereitgestellte Services dem Vorschau-Cloud-Service ähnlich sein werden. Wenn ein allgemein verfügbarer Service angeboten wird, ist IBM nicht verpflichtet, Migrationsfunktionen oder -services anzubieten.
Preview Cloud Services are hosted in the US and currently does not comply with the US-EU and US-Swiss Privacy Shield Frameworks and are not designed to comply with any specific governmental regulation or specific security measures. Der Kunde erklärt sich damit einverstanden, keinen Inhalt einzugeben, der derartigen Vorschriften oder unabdingbaren zusätzlichen Sicherheitsmaßnahmen unterliegt.
3. Client Data and Databases
Die Vorschau-Cloud-Services sind nicht für die Speicherung oder die Aufnahme sensibler personenbezogener Daten oder geschützter Gesundheitsdaten (wie nachstehend definiert) in irgendeiner Form vorgesehen. Der Kunde darf sensible personenbezogene Daten oder geschützte Gesundheitsdaten weder versenden noch IBM Zugriff auf solche Daten gewähren, sei es in Form von Daten oder in anderer Form. Der Kunde ist zur Übernahme angemessener Kosten und anderer Zahlungen verpflichtet, die für IBM entstehen, wenn derartige Informationen IBM bereitgestellt werden oder wenn IBM derartige Informationen verliert oder weitergibt. Dies gilt auch für Kosten, die sich aus Schadenersatzforderungen durch Dritte ergeben.
Sensitive Personal Information is; 1) Personal Data (as defined below), the loss of which would trigger a data breach notification requirement, and includes, but is not limited to financial information, country identification number (e.g. Social Insurance Number (SIN), Social Security Number (SSN)) or other governmentally issued identification number such as driver's license or passport number, bank account number, credit card or debit card number; and 2) Personal Data relating to racial or ethnic origin, sexual orientation, or political opinions or religious, ideological or philosophical beliefs or activities or trade union membership.
Protected Health Information is
individually identifiable health information as defined under the Health Information Portability and Accountability Act of 1996 (
HIPAA), as amended.
Personal Data is any information that can be used to identify a specific individual, such as name, email address, home address, or phone number that is provided to IBM to store, process, or transfer on Client's behalf.
Client understands and agrees that the Preview Cloud Service is an open platform which allows end users to use, collect, and store content of other end users, including but not limited to, user names, photos, email addresses, and messages sent in the Preview Cloud Service.
By participating within the Preview Cloud Service, Client understands and agrees that Client may be allowing applications to access Client's content input into the Preview Cloud Service for any purposes stated by the terms of the application owner and as limited by this Agreement. IBM is not responsible for interactions between Client and the application owner and is not responsible for the provision of or support for the application. Further, IBM is not responsible for any use, disclosure, modification or deletion of Client's content that is provided to, or accessed by, applications within the Preview Cloud Service.
In der Regel fallen für die Verwendung eines Vorschau-Cloud-Service während des Probezeitraums nur dann Gebühren an, wenn dies von IBM oder einem Service-Drittanbieter angegeben wird. Wenn für den Import oder den Export eines Vorschau-Cloud-Service oder eines Drittanbieterservice, für den Zugriff auf einen solchen Service oder für dessen Nutzung eine Zollgebühr, eine Steuer (einschließlich Quellensteuer), eine Abgabe oder eine Gebühr anfällt, ist der Kunde zur Zahlung des verhängten Betrags verpflichtet.
Der Kunde kann einen Vorschau-Cloud-Service für den von IBM angegebenen Probezeitraum verwenden oder bis IBM den Vorschau-Cloud-Service zurückzieht oder beendet.
Der Kunde kann die Verwendung eines Vorschau-Cloud-Service jederzeit durch Benachrichtigung von IBM beenden. Der Kunde ist verpflichtet, alle eigenen Inhalte, die der Kunde zurückbehalten möchte, vor dem Ablauf oder der Kündigung eines Vorschau-Cloud-Service zu entfernen.
IBM kann die Teilnahme an einem Vorschau-Cloud-Service oder dessen Nutzung jederzeit aussetzen, widerrufen, einschränken oder verweigern. Inhalte werden bei Ablauf oder Kündigung des Vorschau-Cloud-Service zerstört, es sei denn, eine Migration in die entsprechenden allgemein verfügbaren Cloud-Services ist möglich.
IBM kann nach billigem Ermessen die für einen Vorschau-Cloud-Service geltenden Bedingungen und die Datenverarbeitungsumgebung ändern oder Funktionen eines Vorschau-Cloud-Service nach vorheriger Bekanntmachung ganz oder teilweise zurückziehen. Durch die fortgesetzte Nutzung erklärt sich der Kunde mit solchen Änderungen einverstanden. Wenn der Kunde eine Änderung nicht akzeptiert, liegt es in seiner Verantwortung, die Verwendung nach der entsprechenden Bekanntmachung einzustellen.
7. Liability and Indemnity
Wenn keine Gebühren erhoben werden, ist die Gesamthaftung von IBM in Bezug auf Forderungen, die sich aus Ihrer Nutzung eines unter den Bedingungen dieser Vereinbarung bezogenen Vorschau-Cloud-Service ergeben, auf einen Betrag von höchstens 1.000 USD (oder die Entsprechung in der Landeswährung) für tatsächliche direkte Schäden begrenzt.
Client agrees to indemnify, defend and hold IBM harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to claims concerning: (a) Client's use of the Preview Cloud Service; (b) breach of this Service Description, or violation of applicable law by Client; (c) Client's content or the combination of Client's content with other applications, content or processes, including any claim involving alleged infringement or misappropriation of third-party rights by Client's content or by the use, development, design, production, advertising or marketing of Client's content; or (d) a dispute between IBM and Client.
8. Warranties and Disclaimers
Vorschau-Cloud-Services werden ohne jegliche Gewährleistung bereitgestellt.
9. Enabling Software
Wenn ein Vorschau-Cloud-Service Aktivierungssoftware einschließt, kann der Kunde diese nur in Verbindung mit der Nutzung des Vorschau-Cloud-Service für die angegebene Laufzeit gemäß den in der Servicebeschreibung dargelegten Bedingungen verwenden. To the extent that the enabling software contains sample code, Client has the additional right to make derivative works of the sample code and use for the Preview Cloud Services
10. Additional Information
- Feedback. Client agrees IBM may use all feedback and suggestions you provide. Soweit rechtlich erforderlich, hat der Kunde die Benutzer hierüber informiert und ihr Einverständnis eingeholt.
- Lawful Use of Preview Cloud Service. This Preview Cloud Service analyzes content, including personal data included in your content, for purposes of providing and enhancing the Preview Cloud Service, including making personalized recommendations based on your content. Die Verwendung persönlicher Daten im Zusammenhang mit diesem Vorschau-Cloud-Service kann durch eine Reihe von Gesetzen und Bestimmungen beschränkt werden, einschließlich solcher Regelungen, die sich auf den Datenschutz, die Datensicherheit und arbeitsrechtliche Angelegenheiten beziehen. Der Vorschau-Cloud-Service darf nur für gesetzlich zulässige Zwecke und in rechtmäßiger Weise verwendet werden. Der Kunde erklärt sich damit einverstanden, den Vorschau-Cloud-Service gemäß den anwendbaren Gesetzen, Bestimmungen und Richtlinien zu verwenden, und übernimmt die gesamte Verantwortung für deren Einhaltung. Der Kunde versichert, dass er alle erforderlichen Zustimmungen, Genehmigungen oder Lizenzen einholen wird oder eingeholt hat.
- If Client transmits content to a third party website or other service that is linked to or made accessible by the Cloud Service, Client provides IBM with consent to enable any such transmission of content, but such interaction is solely between Client and the third party website or service. IBM makes no warranties or representations about such third party sites or services, and shall have no liability for such third party sites or services.
- Client understands that the Preview Cloud Service provides the ability to link to and display media and information from third party providers (
Third Party Media) and that Client is solely responsible for the use of such Third Party Media and any such information that Client communicates to others.
- All Third Party Media is the property of the respective third parties. Client agrees and covenants to obtain all rights from owners of Third Party Media necessary for Client to link to or display such Third Party Media.
- Client will not:
- Use the Preview Cloud Service to post large amounts of URLs for the purpose of crawling, indexing, or collecting meta-data from the URLs; or
- Link to any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; or Link to any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
Appendix A: Watson Work Services API Terms
These terms apply to Client's use of Watson Work Services APIs to create applications within the Preview Cloud Service. Client may publish applications to the catalog provided within the Preview Cloud Service ("Catalog") or provide access to applications to End Users outside of the Catalog subject to this Agreement.
"End User" means a user who accesses the Preview Cloud Service.
2. Client Contact Information
IBM may verify the contact information the Client submits and may use the contact information the Client provides to communicate with the Client about the application(s) that the Client publishes and to provide the Client with information about the Preview Cloud Service. IBM reserves the right to suspend the Client's access and ability to publish to the Catalog if, in IBM's opinion, the Client is in violation of the terms of this Agreement.
3. Application Restrictions
The Client agrees to adhere to the following terms with respect to any application the Client creates using the Watson Work Services APIs within the Preview Cloud Service:
- Do not publish or provide access to an application that contains any information that is confidential to the Client or a third party.
- Do not publish or provide access to an application that contains information that is proprietary to a third party without first having obtained their consent to do so.
- Do not publish or provide access to an application, or include links from the Client's application to Internet sites that contain, unlawful, defamatory, obscene, offensive, fraudulent or otherwise objectionable activity.
- Do not publish or provide access to an application that contains any Sensitive Personal Information, as defined in Section 3 of the terms above.
- Do not publish or provide access to an application that is directed at children under the age of 13.
- Do not publish or provide access to viruses, worms, defects, Trojan horses, corrupted files, or any other items of a destructive or deceptive nature.
- Do not publish or provide access to an application that contains any of the following, including but not limited to, photographs, images or graphics, that are protected by patent, trademark, copyright, trade secret, or other proprietary right of any party, unless the Client is the owner of such rights or has the permission of the owner to post such content within an application. If required by the third party owner, acknowledge their copyright or trademark to that portion of the application.
- Do not publish or provide access to an application that violates these terms or any applicable laws or regulations.
- Do not impersonate another person or otherwise misrepresent the Client or the source of any application.
- Do not publish or provide access to an application that falsely expresses or implies that such application is sponsored or endorsed by IBM.
- Client's application must use strong encryption when storing End User content and if the content is cached, it must be refreshed every 24 hours.
- Client must delete all content collected from an End User of the Preview Cloud Service at the request of the End user as required by applicable law. Further, Client must delete all content collected from End Users when Client's application is removed from a space within the Preview Cloud Service.
- Do not publish or provide access to an application that allows content collected from End Users to be used for any form of advertising.
- Do not publish or provide access to an application that allows use of content collected from End Users to contact those End Users outside of the Preview Cloud Service without express permission.
IBM may review Client's application and reserves the right to require that the Client make modifications for it to be shared or remain published on the Catalog.
The Client understands and acknowledges that by adding an application to the Preview Cloud Service and sharing via URL or publishing in the Catalog, the Client is granting End Users public access to the Client's Application Entry and Client's application subject to these terms, the Service Description for the Preview Cloud Service and the terms of the end user agreement between Client and End Users of the application.
The Client grants to IBM a non-exclusive, royalty-free, worldwide license to use, display and distribute the Client's trademarks as logos ("Client Marks") as contained in the Client's application or provided to IBM through the Catalog, in connection with the marketing and promotion of the Client's application. The Client represents that the Client is the owner and/or authorized licensor of the Client Marks and that they do not infringe any third party intellectual property. As between the Client and IBM, all goodwill associated with the Client Marks will inure to the Client's benefit. IBM may reformat or resize Client Marks as necessary without altering the overall appearance of the Client Marks.
The Client agrees that all rights in and to patents, copyrights, trademarks, and all other intellectual property rights in the Preview Cloud Service will remain with IBM and its suppliers.
4. End User Agreements for use of Applications
As between the Client and IBM, the Client is solely responsible for making the Client's application available to End Users and for licensing or otherwise granting rights to the Client's application. Client is responsible for having End User terms which apply to use of Client's application accessible for all End Users to review within the Application Entry or if provided to End Users outside the Application Entry, then displayed in a manner that provides the End User the right to review the End User terms of the application prior to using it. Such agreements will be between the Client and the End User directly and will not create any obligations or responsibilities of any kind for IBM.
Client agrees that the agreement between the Client and the End User shall contain terms that, at a minimum, comply with the terms of this Agreement and require any other End User using Client's application to comply with this Agreement as well in their use of the application.
The Client is responsible for providing support to End Users for the Client's application.
6. IBM Watson Conversation Service Connection
Client can connect an IBM Watson Conversation Service instance ("Watson Conversation") to their application to analyze content within the Preview Cloud Service. Client understands that by connecting their application to Watson Conversation and using or allowing the application to be used within the Preview Cloud Service, the application will automatically send certain content to the connected Watson Conversation instance. Further, Client understands that this connection is made with credentials which Client must provide to IBM in order to link Client's application to the Watson Conversation instance. Client is responsible for providing the correct credentials to IBM and understands that by doing so, use of Client's application, by Client or otherwise, may incur charges to the account associated with the Watson Conversation credentials provided, subject to the Watson Conversation terms separately agreed to by the account owner of the Watson Conversation instance.
The Client represents and warrants that (a) The Client owns all of the application (and has sufficient right, title and interest in and to the application) or has obtained all written releases, authorizations and licenses from any other owners necessary to grant the licenses and other rights granted herein with respect to portion of the application the Client does not own; (b) the application does not infringe any copyright, patent, or other intellectual property right, privacy, or other right of any third party, nor has any claim of such infringement been threatened or asserted, and no such claim is pending, against the Client or against any entity from which the Client has obtained such rights; (c) the application does not contain any viruses or harmful code; (d) the application does not contain any information that is considered confidential or trade secret to the Client or any third party; and (e) if the application is or becomes ineligible for public posting or for legal distribution the Client will immediately notify IBM Support.
The Client agrees to indemnify and hold IBM and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, (i) made by any third party due to or arising out of any application the Client submits or publishes to the Catalog or provides access to End Users outside the Catalog; (ii) the Client's violation of this Agreement; or (iii) the Client's violation of any rights of another.
As between IBM and the Client, it is the Client, not IBM who has full responsibility for the Client's application. The Client acknowledges that the Client, not IBM, are liable for all claims arising out of the Client's application or the use thereof, including but not limited to alleged violations of: (a) any party's legal or intellectual property rights; or (b) any statute, regulation or law of any country.
9. Limitation of Liability
IBM IS NOT RESPONSIBLE FOR APPLICATIONS PUBLISHED TO OR PROVIDED TO END USERS FOR USE WITHIN THE PREVIEW CLOUD SERVICE. THE CLIENT SHALL REMAIN SOLELY RESPONSIBLE FOR THE APPLICATION THAT IT CREATES.
IBM WILL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY APPLICATIONS, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA OR ANY INCIDENTAL, SPECIAL, OR OTHER ECONOMIC CONSEQUENTIAL DAMAGES, EVEN IF IT HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.
IBM MAKES NO WARRANTIES EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE WARRANTY OF NON-INFRINGEMENT AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE APPLICATIONS PUBLISHED ON THE PREVIEW CLOUD SERVICE OR PROVIDED TO END USERS FOR USE WITHIN THE PREVIEW CLOUD SERVICE. IBM IS NOT OBLIGATED TO PROVIDE TECHNICAL SUPPORT FOR THE APPLICATIONS.
10. Freedom of Action
The Client understands and agrees that IBM has absolutely no obligation to use, post or keep posted Client's application (or any portion thereof) at all or in any manner. IBM may, in its sole discretion, discontinue the Catalog, or limit, discontinue access or remove the application from the Catalog or within the Preview Cloud Service for any reason without notice. The Client understands that IBM will not compensate the Client with respect to posting or use of the application.
11. Responding to Notices
IBM reserves the right, but does not have the obligation, to monitor the Catalog and applications used within the Preview Cloud Service. IBM also retains the right, in its discretion, to decline any application, or remove any previously published application.
Cloud Services Agreement
Auf Basis dieser Vereinbarung kann der Kunde Cloud-Service anfordern. Diese Vereinbarung und die entsprechenden Anhänge und Auftragsdokumente stellen die vollständige Vereinbarung im Hinblick auf Transaktionen im Rahmen dieser Vereinbarung dar.
A Cloud Service is an IBM branded offering hosted or managed by IBM and made available via a network. Each Cloud Service is described in an Attachment or a TD, such as a Service Description. Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance. Technical support and service level commitments, if applicable, are specified in an Attachment or TD.
Client accepts an Attachment or TD by ordering, enrolling, using, or making a payment for the Cloud Service. When IBM accepts Client's order, IBM provides Client the entitlements specified in the TD. The term, including any renewal term, for a Cloud Service is described in an Attachment or TD.
Client may access a Cloud Service only to the extent of authorizations acquired by Client. Client is responsible for use of the Cloud Services by any user who accesses the Cloud service with Client's account credentials. A Cloud Service may not be used in any jurisdiction for unlawful, obscene, offensive or fraudulent content or activity, such as advocating or causing harm, interfering with or violating the integrity or unsolicited, abusive or deceptive messages, viruses or harmful code, or violating third party rights. If there is a complaint or notice of violation, use may be suspended until resolved, and terminated if not resolved promptly. Unless expressly provided in an Attachment or TD, Client is not authorized to use a Cloud Service to provided hosting or timesharing services to any third party.
Each Cloud Service is designed to protect content that Client inputs into the Cloud Service. Except for account data, Client is the sole controller for any personal data included in the content, and appoints IBM as a processor to process such personal data (as those terms are defined in EU Directive 95/46/EC). Except as specified in an Attachment or TD, IBM will treat content as confidential by not disclosing content other than to IBM employees and contractors for use only to the extent needed to deliver the Cloud Service. IBM will return or destroy it upon the expiration or cancellation of the Cloud Service, or earlier upon Client's request. IBM may charge for certain activities performed at Client's request (such as delivering content in a specific format).
Client is responsible for obtaining all necessary permissions to use, provide, store and process content in the Cloud Service and grants IBM permissions to use, provide, store and process content in the Cloud Service and grants IBM permission to do the same. Some of Client's content may be subject to governmental regulation or may require security measures beyond those specified by IBM for an offering. Client will not input or provide such content unless IBM has first agreed in writing to implement additional required security measures.
The Attachment or TD for each Cloud Service describes the security functions and features of the Cloud Service. By using the Cloud Service Client acknowledges that it meets Client's requirements and processing instructions. IBM will provide Client notice of any unauthorized third party access to Client's content of which IBM becomes aware and will use reasonable efforts to remediate identified security vulnerabilities. If Client's content is lost or damaged, IBM will assist Client in restoring it to the Cloud Service from the last available backup copy in compatible format.
IBM may use processors and subprocessors (including personnel and resources) in locations worldwide to deliver the Cloud Services. IBM may transfer Client's personal data across country borders including outside the European Economic Area (EEA). A list of countries where content may be processed for a Cloud service is available at www.ibm.com/cloud/datacenters or as described in the Attachment or TD. A list of subprocesors is available upon request.
Upon request by either party, IBM, Client or their Affiliates will enter additional agreements required by law for the protection of personal data included in content, such as the EC Decision 2010/87/EU with optional clauses removed. The parties agree (and will procure that their respective affiliates agree) that such additional agreements will be subject to the terms of this Agreement.
IBM, its affiliates, and their third party suppliers may process, store and use account data wherever they do business to enable product features, administer use, personalized experience, and otherwise support or improve use of the Cloud Service. Account data is all information (which may be further described in an Attachment or TD) about Client or its users provided to or collected by IBM (including through tracking and other technologies, such as cookies) which is processed in accordance with the Online Privacy Statement available at www.ibm.com/privacy/details/us/en.
IBM may modify a Cloud Service, without degrading it functionality or security features. Any change that affects the commercial terms (e.g. charges) of the Cloud Service will not be effective until the next agreed renewal or extension.
IBM may withdraw a Cloud Service on a 12 months' notice, unless otherwise stated in the Attachment or TD. IBM will either continue to provide the Cloud Service for the remainder of Client's unexpired term or work with Client to migrate to another IBM Service.
Since this Agreement may apply to many future orders, IBM may modify this Agreement by providing Client at least three month's written notice. Changes are not retroactive; they apply, as of the effective date, only to new orders, ongoing Cloud Services that do not expire, and renewals. For transactions with a defined renewable contract period, Client may request that IBM defer the change effective date until the end of the current contract period. Client accepts charges by placing new orders or continuing use after the change effective date or allowing transactions to renew after receipt of the change notice. Except as provided above, all changes to the Agreement must be in writing accepted by both parties. If there is a conflict, an Attachment or TD prevails over the terms of this agreement.
IBM warrants that it provides Cloud Services using commercially reasonable care and skill in accordance with the applicable Attachment or TD. The warranty for a Cloud Service ends when the Cloud Services ends.
IBM does not warrant uninterrupted or error-free operation of a Cloud Service or that IBM will correct all defects or prevent third party disruptions or unauthorized third party access. These warranties are the exclusive warranties form IBM and replace all other warranties, including implied warranties or conditions of satisfactory quality, merchantability, non-infringement, and fitness for a particular purpose. IBM warranties will not apply if there has been misuse, modification, damage not caused by IBM, failure to comply with instructions provided by IBM, or if otherwise stated in an Attachment or TD. Non-IBM services are sold under this Agreement as-is, without warranties of any kind. Third parties may provide their own warranties to Client.
Charges, Taxes, and Payment
Client agrees to pay all applicable charges specified by IBM, charges for use in excess of authorizations, any customs or other duty, tax, levy, or free imposed by any authority resulting from Client's acquisitions under this Agreement, and any late payment fees. Amounts are due upon receipt of the invoice and payable within 30 days of the invoice date to an account specified by IBM. Prepaid Services must be used within the applicable period. IBM does not give credits or refunds for any prepaid, one-time charges, or other charges already due or paid.
Client agrees to: i) pay withholding tax directly to the appropriate government entity where required by law, ii) furnish a tax certificate evidencing such payment to IBM, iii) pay IBM only the net proceeds after tax, and iv) fully cooperate with IBM in seeking a waiver or reduction of such taxes and promptly complete and file all relevant documents. Where taxes are based on the location(s) receiving the benefit of the Cloud service, Client has ongoing obligation to notify IBM of such location(s) if different than Client's business address listed in the applicable Attachment or TD.
Liability and Indemnity
IBM's entire liability for all claims related to this Agreement will not exceed the amount of any actual direct damages incurred by Client up to the amounts paid (if recurring charges, up to 12 months' charges apply) for the service that is the subject of the claim, regardless of the basis of the claim. This limit applies collectively to IBM, its subsidiaries, contractors, and suppliers. IBM will not be liable for special, incidental, exemplary, indirect or economic consequential damages, lost profits, business, revenue, goodwill, or anticipated savings.
The following amounts, if a party is legally liable for them, are not subject to the above cap: i) third party payments referred to in the paragraph below; ii) damages for bodily injury (including death); iii) damages to real property and tangible personal property; and iv) damages that cannot be limited under applicable law.
If a third party asserts a claim against Client that an IBM Service acquired under this Agreement infringes a patent or copyright, IBM will defend Client against that claim and pay amounts finally awarded by a court against Client or included in a settlement approved by IBM, provided that Client promptly (i) notifies IBM in writing of the claim, (ii) supplies information requested by IBM, and (iii) allows IBM to control, and reasonably cooperates in, the defense and settlement, including mitigation efforts.
IBM has no responsibility for claims based on non-IBM products and services, items not provided by IBM, or any violation of law or third party rights caused by Client's content, materials, designs, or specifications.
IBM may suspend, revoke or limit Client's use of a Cloud service if IBM determines there is a material breach of Client's obligations, a security breach, or violation of law. If the cause of the suspension can reasonably be remedied, IBM will provide notice of the actions Client must take to reinstate the Cloud Service. If Client fails to take such actions within a reasonable time, IBM may terminate the Cloud Service.
Either party may terminate this agreement: i) without cause on at least one month's notice to the other after expiration or termination of its obligations under the Agreement; or ii) immediately for cause if the other is in material breach of the Agreement, provided the one who is not complying is given notice and reasonable time to comply. Failure to pay is a material breach. Any terms that by their nature extend beyond the agreement termination remain in effect until fulfilled, and apply to successors and assignees. Termination of the agreement does not terminate TDs, and provisions of this agreement and Attachments as they relate to such TDs remain in effect until fulfilled or otherwise terminated in accordance with their terms.
Governing Laws and Geographic Scope
Each party is responsible for complying with: i) laws, and regulations applicable to its business and content, and ii) import, export and economic sanction laws and regulations, including those of the United States that prohibit or restrict the export, re-export, or transfer of products, technology, services or data directly or indirectly, to or for certain countries, end uses or end users. Client is responsible for its use of IBM and non-IBM products and services.
Both parties agree to application of the laws of the State of New York, United States, without regard to conflict of law principles. The rights and obligations of each party are valid only in the county of Client's business address. If any provision of the Agreement is invalid or unenforceable, the remaining provisions remain in full force and effect. Nothing in the Agreement affects statutory rights of consumers that cannot be waived or limited by contract. The United Nations Convention on Contracts for the International Safe of Goods does not apply to transactions under this Agreement.
IBM is an independent contractor, not a Client's agent, joint venture, partner, or fiduciary, and does not undertake to perform any Client's regulatory obligations, or assume any responsibility for Client's business or operations. Each party is responsible for determining the assignment of its personnel and contractors, and for their direction, control, and compensation.
IBM maintains a robust set of business conduct and related guidelines covering conflicts of interest, market abuse; anti-bribery & corruption; and fraud. IBM and its personnel comply with such policies and require contractors to have similar polices.
IBM Business Partners are independent from IBM and unilaterally determine their prices and terms. IBM is not responsible for their actions, omissions, statements, or offerings.
Neither party may assign this Agreement, in whole or in part, without the prior written consent of the other. Assignment of IBM rights to receive payments and by IBM in conjunction with the sale of the portion of IBM's business that includes the service is not restricted.
This Agreement applies to IBM and Client and their respective Enterprise companies who avail themselves of the Agreement. The parties shall coordinate the activities of Enterprise companies under this Agreement. Enterprise companies include (i) companies with the same country that Client or IBM control (by owning greater than 50% of the voting shares), and (ii) any other entity that controls, is controlled by or is under common control as Client or IBM and has signed a participation Attachment.
All notices under this Agreement must be in writing and sent to the address below, unless a party designates in writing a different address. The parties consent to the use of electronic means and facsimile transmissions for communications as a signed writing. Any reproduction of the Agreement made by reliable means is considered an original. The Agreement supersedes any course of dealing, discussions or representations between the parties.
No right or cause of action for any third party is created by this Agreement or any transaction under it. Neither party will bring a legal action arising out of or related to this Agreement more than two years after the cause of action arose. Neither party is responsible for failure to fulfill its non-monetary obligations due to causes beyond its control. Each party will allow the other reasonable opportunity to comply before it claims the other has not met its obligations. Where approval, acceptance, consent, access, cooperation or similar action by either party is required, such action will not be unreasonably delayed or withheld.